We want you to be happy with what you buy from Arafa Phones Bahrain. If you are not satisfied, you can ask to return or exchange your product within seven (7) days of the purchase date, subject to the conditions below. Nothing in this policy affects any rights you have under the laws of the Kingdom of Bahrain.
How to request a return or exchange
Visit our store at 2150 Qudaibiya Ave, Manama, or contact us by phone on +973 33151989 or by email at hello@arafaphonesbh.com. Please have your original sales invoice ready.
Conditions for a return or exchange
You must provide the original sales invoice.
The product must be unused and unopened.
The product must come back with all its original packaging, accessories, manuals and registration cards, along with any free or bundled items and promotional vouchers you received with it.
When a return or exchange does not apply
The packaging is incomplete, or the product is damaged or scratched.
The original packaging of a mobile phone, tablet, laptop, digital camera or headset has been opened or tampered with.
The product was customised or specially ordered for you, or is a personal care or hygiene product.
An online activation code has been scratched or redeemed.
The device has an activation or password lock, or Find My iPhone, Find My Mobile or Find My Device is switched on.
VAT has already been refunded against the invoice.
Faulty products
A product that arrives dead, does not work as its manual describes, or does not meet its stated specifications can be returned or exchanged once our staff or the manufacturer’s authorised service centre has checked it. This check can take up to four (4) business days, and the return or exchange takes place after the inspection or technical report is complete.
Your data
Please back up and remove your data before returning a product. Arafa Phones Bahrain is not responsible for transferring data to a replacement product, or for any data lost or left on a returned product.
Refunds and charges
If you paid by credit or debit card, your refund will be made only to the same card.
Service, delivery and installation charges cannot be refunded once the service has been carried out and you have acknowledged it.
Checking your product
Please check your product and all its accessories before leaving our store. If your order is delivered, check it before you sign the delivery document and before the delivery agent leaves. We cannot accept claims for missing items or physical damage reported after you have left the store or accepted the delivery, and such claims will not qualify for a return, exchange or warranty service.
Our decision
Store management will review each request under this policy, and its decision will be final, without affecting your legal rights.
Warranty
Warranty is provided by the product’s authorised agent, distributor or brand owner, and they are mainly responsible for warranty service. We can help you with the process.
Warranty is limited to the Kingdom of Bahrain, unless the warranty terms supplied with the product or shown on your invoice say otherwise.
Before handing in a device for service, please back up your data, remove any device locks and switch off Find My iPhone, Find My Mobile or Find My Device.
Accessories, batteries and other consumable products are not covered by warranty.
Warranty is void if the product has been opened or tampered with by an unauthorised service centre, or has liquid or physical damage.
