This Privacy Policy explains how Arafa Phones (“we”, “us” or “our”) collects, uses and protects your personal information when you visit arafaphonesbh.com, contact us or place an order with us. We aim to handle personal information in line with the Kingdom of Bahrain’s Personal Data Protection Law (Law No. 30 of 2018).
Information we collect
We may collect the following information:
Contact details, such as your name, phone number, email address and delivery address, when you contact us, place an order or create an account.
Order details, such as the products you ask about or buy, and our messages with you about them.
Account details, such as your login details and saved information, if you create an account.
Newsletter details, such as your email address, if you choose to subscribe.
Technical details, such as your IP address, browser and device type, and the pages you visit.
How we use your information
We use your information to:
respond to your questions and provide customer support;
process, confirm and deliver your orders;
manage your account;
send newsletters or offers if you have chosen to receive them;
operate, secure and improve our website; and
meet our legal and accounting obligations.
Orders through WhatsApp
Orders on our website are placed through WhatsApp. When you use an order button, WhatsApp opens with details of the product you selected. Your messages and phone number are then also handled by WhatsApp under its own terms and privacy policy, so please review those before using the service.
Cookies
Our website uses cookies and similar technologies to keep it working, for example to remember your cart, wishlist and login. You can block or delete cookies in your browser settings, but some parts of the website may not work properly if you do.
Sharing your information
We do not sell your personal information. We may share it only where needed with:
service providers that help us run our business, such as website hosting, email and newsletter providers;
delivery providers, so they can deliver your order;
third-party services used on our website, such as WhatsApp and Google (which provides maps links and website fonts); and
authorities or advisers, where the law requires it or where needed to protect our legal rights.
How long we keep your information
We keep personal information only for as long as we need it for the purposes above, including to meet legal, accounting and warranty-related requirements.
How we protect your information
We use reasonable technical and organisational measures to protect your information. However, no website or online service can be guaranteed to be completely secure.
Your rights
Subject to applicable law, you may ask us to give you access to your personal information, correct or delete it, or stop using it for certain purposes. You can unsubscribe from marketing messages at any time. To make a request, please contact us using the details below.
Children
Our website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us so we can remove it.
Links to other websites
Our website may link to other websites and services. We are not responsible for their content or privacy practices.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the updated effective date shown at the top.
Contact us
If you have any questions about this policy or your personal information, please contact us:
